I’ve tried several times over the past few weeks to upgrade Videostream to a Premium account, but trying to checkout via Google wallet just causes my system to hang (or in your words “nothing happens!”).

While this problem can likely be solved at some point, even MORE disturbing is your proposed “solution” on how to fix this problem. I’ve begun to follow the instructions in your developer post at http://community.getvideostream.com/topic/54/developer-post-trouble-paying-how-to-log-out-and-back-into-chrome, but the instructions themselves are contradictory, unclear, and most of all, worrysome. For example, your “solution first states “What you need to do to fix this is just log out of chrome and back in (SORRY!)” Yet, the very NEXT step instructs me to DELETE my Google account entirely (considerably a more drastic action than merely logging out of my account. Further, Step 3 instructs me to CONFIRM this deletion (and includes a screen shot of a confirmation screen that includes the warning “Are you sure…? This cannot be undone!”).

For what's admittedly a very cool and useful app (thus the repeated attempts to tey to re-upgrade to the premium version), the documentation of the "solution" to the Google wallet issue is ... welll, alsmost laughable, if it weren't so annoying.